Privacy & Cookie Policy
Effective Date: 18 July 2026
Privacy Policy
Nick Parris Heating Services Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookie Policy explains how we collect, use and protect your information when you visit our website or contact us.
Contact Details
Nick Parris Heating Services Ltd
5 Calcot Court
Calcot
Reading
RG31 7RW
Telephone: 07976 213961
Email: hello@nickparrisheating.co.uk
What Information We Collect
We may collect and process the following information:
Personal information you provide, including:
Name
Telephone number
Email address
Property address
Details relating to your enquiry or heating system
Any other information you choose to provide
Technical information collected automatically, including:
IP address
Browser type and version
Device information
Pages visited
Time spent on our website
Referring website
General location data (not your precise location)
How We Use Your Information
We use your information to:
Respond to enquiries.
Provide quotations and carry out our services.
Arrange appointments.
Contact you regarding existing work.
Improve our website and customer experience.
Meet our legal and regulatory obligations.
Prevent fraud and protect our business.
We will only process your personal information where we have a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR).
Lawful Bases for Processing
Depending on the circumstances, we process your data because:
You have asked us to provide a quotation or service.
Processing is necessary to fulfil a contract.
We have a legitimate business interest.
We are required to comply with legal obligations.
You have provided consent where required.
Marketing
We will not send unsolicited marketing emails.
If you choose to subscribe to future marketing communications, you can withdraw your consent at any time by contacting us or using the unsubscribe link provided in our emails.
How Long We Keep Your Information
We retain personal information only for as long as necessary to:
Provide our services.
Meet legal and accounting requirements.
Resolve disputes.
Enforce our agreements.
Retention periods may vary depending on the nature of the information and our legal obligations.
Sharing Your Information
We do not sell your personal information.
Where necessary, we may share information with trusted third parties including:
Website hosting providers.
IT support providers.
Payment providers.
Accountants.
Legal advisers.
Software providers.
Government or regulatory authorities where required by law.
All third parties are expected to process your information securely and in accordance with applicable data protection legislation.
Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission or electronic storage can ever be completely secure.
Your Rights
Under UK GDPR, you have the right to:
Access your personal information.
Request correction of inaccurate information.
Request deletion of your information where appropriate.
Restrict processing.
Object to certain processing activities.
Request transfer of your data.
Withdraw consent where consent is relied upon.
To exercise any of these rights, please contact us using the details above.
If you remain unhappy with how your information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO).
Third Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites and encourage you to read their individual privacy policies.
Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, improve performance and provide useful information about how visitors use the site.
Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, security and form submissions.
These cookies cannot be switched off.
Performance and Analytics Cookies
With your consent, we may use analytics services such as Google Analytics to understand how visitors use our website.
These cookies may collect information including:
Pages viewed.
Time spent on the website.
Navigation paths.
Device information.
Approximate location.
Referral source.
This information is anonymised where possible and helps us improve the website.
Functionality Cookies
These cookies remember choices you make, such as your preferences, allowing us to improve your experience.
Embedded Content
Our website may include content from third party providers such as:
Google Maps
YouTube
Social media platforms
These services may place their own cookies when you interact with embedded content.
Managing Cookies
When you first visit our website, you will be presented with a cookie banner allowing you to:
Accept all cookies.
Reject non essential cookies.
Choose your cookie preferences.
You can also control cookies through your web browser settings.
Please note that disabling certain cookies may affect how parts of the website function.
Google Analytics
Where enabled, Google Analytics helps us understand website usage so we can improve our services.
Google may process information on servers outside the United Kingdom. Appropriate safeguards are in place to protect transferred data.
You can learn more about Google Analytics by visiting Google’s Privacy Policy.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, technology or our services.
The latest version will always be available on our website.
Contact Us
If you have any questions regarding this Privacy & Cookie Policy or how your personal information is handled, please contact:
Nick Parris Heating Services Ltd
5 Calcot Court
Calcot
Reading
RG31 7RW
Telephone: 07976 213961
Email: hello@nickparrisheating.co.uk